SHIPPING & REFUNDS

  • After an order is placed, it will be shipped within 24-48 hours and will be delivered to the customer within 2-6 business days.

  • No products are shipped on Sundays, i.e., orders placed on Saturdays would be shipped on Mondays.

  • Shipping charges and all the taxes are included in the price as mentioned below the products.

  • We do not currently have the Cash on Delivery (COD) option for payments.

  • An order is accepted only when we have received the payment, i.e., all orders are prepaid.

  • Customers can only cancel or modify an order they have placed, before it is shipped.

  • After the product is shipped from our side, we would be unable to cancel or modify your order.

  • Refunds are initiated only if a customer receives an expired product or a different product. (Broken cookie is not considered for refunds.)

  • Contact us at themeltingcocoa@gmail.com within 24 hours of receiving the product, for refund request and a reverse pickup would be arranged.

  • Refund would be initiated within 7 business days after we have received the product and done the needful.

  • Refund would reflect into your account within 7-10 business days.

  • Customers can contact us at themeltingcocoa@gmail.com for any kind of queries or issues.